Privacy Policy​

At Alpine Cleaning Services, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect information, what we do with it and what controls you have over your personal information when using our website.

Your Policy

We take our duty to process your personal information very seriously. We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated at the end of the document. Refer to the sections below for more details on how and why we use your personal information:

Website Usage

When you are browsing our website, we have cookies in place to ensure that the website works well and provide information on how you navigate the site and the pages you visit. You will be given the option to agree to these cookies when you visit the website. We also have some essential cookies in operation which help the website work well, you can block these but it may affect the website’s ability to respond correctly, load pages etc.

When you become a client

When you become a client we collect only the information we need to provide you with your contracted services and manage the service you receive including invoicing you.

When you work for us

When you work for us we collect only the information we need to manage our relationship, more information is included in our employee privacy notice and our freelancer agreements.

When you contact us via email

When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible but it can take the team up to 48 hours to respond to email queries especially at busy times, so please be patient with us.

When you contact us via email

When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible but it can take the team up to 48 hours to respond to email queries especially at busy times, so please be patient with us.

The information we need

Alpine Cleaning Services is what’s known as the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services. We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.

Collecting your personal information

We collect personal information about you through a variety of different methods including when you:
Send us correspondence via email
Become a client
Become an employee
Give us feedback

Children

The Alpine Cleaning Services website is not intended for anyone under 16. If you are under 16 please ensure you obtain your parent/guardian’s consent before sending any personal information to Alpine Cleaning Services.

Where is your information stored?

Wherever possible, all the personal information we process is processed within the UK or European Economic Area (EEA). Whenever we transfer your personal information outside of the UK or EEA, we do our best to make sure a similar degree of security of personal information by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission; or

• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal information the same protection it has in Europe.

Sharing your information

Other than in the following circumstances, we do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation or criminal investigations:
– If you have agreed that we may do so
– If we sell the business – the new owner may obtain subscriber and past booker information. This information would only be used for the same purposes for which it was originally obtained.
And we will never sell or rent your personal information to other organisations.

Retaining your information

We hold your information only as long as necessary for each reason that we use it. For example, your contact details will be held whilst you are a client. Invoicing information we will retain for up to seven years for accounting purposes. During the retention period we ensure the security and integrity of the information.

Securing your information

We have put in place security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We ensure that only those employees and partners, who need access to your personal information as part of their business role, are given access.

They will only process your personal data on our instructions and our contracts ensure that the information is kept confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we need to.

What are your rights?

You have a number of rights about how the personal information you provide can be used. These are: – Transparency over how we use your personal information (right to be informed).
-The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
Update or amend the information we hold about you if it is wrong (right of rectification).
Ask us to stop using your information (right to restrict processing).
Object to the processing of your information for marketing purposes (right to object).
Obtain and reuse your personal information for your own purposes (right to data portability).
Not be subject to a decision when it is based on automated processing (automated decision making and profiling).
If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.

How to contact us

If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us by emailing emma@alpinecleaningltd.co.uk and we will be happy to help. Last updated: January 2022